If you realise you will late for an appointment and can contact us, please do. Check-up appointments can sometimes be swapped with a later patient, though appointments for treatment usually cannot.
We will not compromise treatment in order to reduce the time needed, and starting late may cause delays that affect all the patients after you. We will do what we can to accommodate everyone, but it may be necessary to rebook.
We understand that traffic, late trains and other problems can occur unexpectedly. However, persistent lateness may be considered the same way as late cancellations, and could lead to being removed from our NHS list or loss of deposit.