blank

The Friends and Family Test – what our patients say about us

The NHS Friends and Family Test

fft_form_small

What is it ?

The NHS is collecting information from all NHS services and contractors to build a picture of how those services are performing. You will be able to see the feedback and compare services through the NHS website, though at present their information on dental practices only show the existing reviews which are not part of the Friends and Family survey.

Click here to see our other reviews on the NHS site.

How does it work ?

We collect your Friends and Family Test feedback in several ways: via paper forms next to reception or online. You can use your computer, tablet or smartphone. We may contact you via email or SMS following an appointment to ask you how we did.
The information we gather is sent to the NHS monthly, and we will display a summary on our website.

What our patients say about us

I have always been treated courteously and with care with my treatment.
19/2/18

I find the service you get from Wyndcott Dental Service excellent. They are very caring and everything is explained as to what they are going to do.
4/1/18

Very friendly & helpful reception staff. Dentist spent time & I didn’t feel rushed.
30/6/17

I am a very nervous patient but felt at ease immediately by the staff. The dentist advised on what treatment was required but put no pressure on me at all. Overall, excellent service.
30/6/17

Friendly staff, not pressured into private treatment or hygienist
29/6/17

Lovely people, brilliant service
5/4/17

As new customers to the surgery we were given a full check on the health of our teeth and treated in a very courteous manner.
3/4/17

My children feel comfortable
1/4/17

They do what it says on the tin …. friendly, efficient reception and admin staff – appointments when needed, and an appointment reminder system 2nd to none.
And the dentists are quite good too !!! (Painless treatment that lasts, and looks good as well.)

6/3/17

they genuinely care about my teeth
5/3/17

The Dentist understands me (I am a very nervous patient. I have been going to this practise for about 50 years. Dentists and staff always very pleasant.
24/10/16

Prompt appointment. Mobility restrictions catered for. Dentist very knowledgeable about medical condition impacting on dental care, and took time to explain and discuss.
22/7/2016

Nice friendly people in a place where I don’t like going. Very fair and honest advice.
26/6/2016

The dentist I saw was deft and professional. She also explained carefully each part of the process and the risks involved. I was particularly pleased that she rang the next day to ask how I was.24/3/2016

Because the reception team are always cheerful, polite and helpful and Mr Bhunjun is a fantastic dentist, he always explains the treatment before starting and you know you are in safe hands. The nurse is lovely too!
23/2/2016

Friendly welcome at reception, confidence-inducing time in the chair with honest dental appraisal.
23/2/2016

Becky is scared to go to the dentist and on this occasion felt relaxed and was very happy to have two baby teeth removed
16/01/2016

Everyone I dealt with was extremely professional, polite and considerate, I was kept well informed about the treatment options available to me. The whole process left me confident.
15/01/16

the dentist was nice and i got a sticker
15/01/16

Always receive a good service! Friendly staff members.
29/6/2015

good NHS local service needs supporting. friendly and business like service pleasant upgraded waiting room and surgery
27/6/2015

Very Helpful, Appointments Are on time, Friendly atmosphere .Good service
26/6/2015

My 4 year olds first proper visit to the dentist. Our dentist was extremely patient, gentle and reassuring during his check up, ensuring he won’t be scared to go the next time. Thank you.
26/6/2015

Excellent explanation of all procedures. Welcoming reception staff. Great communication. Clean surgery.
25/5/2015

E-mail reminders, very professional approach, caring attitude, costs upfront, no hidden extras and very pleased with the end result..
24/5/2015

I am a very nervous dental patient (as probably are others) and my treatment was carried out with sensitivity and the least amount of discomfort as possible.
23/5/2015

As a patient for more than 30 years, I have never failed to be impressed by the professional and courteous manner of all the staff at the practice. Have been a patient for more than 30 years
22/5/2015

The dentists are good at putting patients at ease and good with children.
22/5/2015

Great service. Made me feel relaxed. Explained everything as we went along.
22/5/2015

My daughter had a bad reaction to silver and all the staff were great on helping her get better. The dentist has seen her regular after to keep a check and rang later that day to make sure she was getting better.
22/5/2015

Current results

How likely are you to recommend our dental practice to friends and family if they needed similar care or treatment ?

Overall FFT_overall_unlabelled
Extremely Likely:
68.28%
Likely:
25.27%
Neither Likely or Unlikely:
3.03%
Unlikely:
1.09%
Extremely Unlikely:
1.58%
Don’t know:
0.61%
February 2018 FFT_lastmonth_unlabelled
Extremely Likely:
58.33%
Likely:
41.67%
Neither Likely or Unlikely:
0.00%
Unlikely:
0.00%
Extremely Unlikely:
0.00%
Don’t know:
0.00%

We are also a member of the Good Practice scheme, and have published our Care and Quality commission report

To find out more, click here.

New Patients
We are only taking on new Private patients at present.
Please give us a call, visit the practice or click here to register

 
Enquiries
Your Name

Email

Telephone

Message

 
Location

Wyndcott is fully accessible, including a ramp and wide doors to reception, surgery and WC. The centre is on one level.

We are located close to Swanley town centre in a stress-free environment, with easy access by Car, Bus or Train. Parking facilities are free, and the nearest bus stop is less than 1 minute away.


 

Address:
Wyndcott Dental Centre, Birchwood Park Avenue, Swanley, Kent.
BR8 7AT

Opening Hours
This week:
Monday to Friday
9:00 AM to
6:00 PM*
Saturday
Private appointments/IMOS
9:00 AM to 5:00 PM**
*Not all dentists are available at these times.
**Dr Bhunjun is available for private appointments from 9-1, Dr Teoh is available for Implant appointments 9-5.