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Coronavirus (COVID-19) information

Friday 29th May 2020

Phased reopening from Monday June 8th

We welcome the government announcement yesterday that dental practices will be allowed to re-introduce some face to face appointments in general practice from Monday 8th June, 2020.

This will be a gradual process and we must first ensure the appropriate measures are in place at each step. Understandably, there will be changes to the way we operate in order to protect the well-being of our patients and staff. We will also be limited in what procedures we can carry out. We have implemented new protocols in line with national guidance, which will need to be followed before, during and after your appointment. Having said this, we are looking forward to welcoming you back and seeing familiar faces again!

The team at Wyndcott Dental is continuing to provide an emergency telephone triage service, so please do not hesitate to contact us between 9-5pm, Monday to Friday, for any queries or management of dental emergencies.

** Please do not come to the practice without an appointment. **

For more information about why we cannot provide all of our usual treatment, please visit the British Dental Association

What will happen from June 8th ?

Please respectfully note that we will be operating strictly by appointment only. We will not allow walk-ins due to social distancing measures. Naturally, we will be prioritising urgent appointments.

You will need to contact the practice and go through our routine triage procedure. Should you meet the criteria for an urgent appointment you will be given a date/time for this. We can be reached by phone, email, or via our website.

We will continue to refer any treatment we cannot deliver at present to the existing Urgent Care Centres

The safety of our patients and staff is our utmost priority and we thank you in advance for your co-operation.

NHS Urgent Care Services

Urgent care services will continue to operate, and will provide treatment that we are not yet able to deliver. To access Urgent Care you must be referred by a dentist or NHS 111 - these are not walk-in clinics.

Please note that you do not need to be a patient at Wyndcott to call us.

Deposits

Any treatment that is delayed will still be carried out when it becomes safe to do so, and deposits will not be lost.

Any treatment that is cancelled and has been paid for has been recorded and payment can be left as credit. If you prefer to receive a refund we only have the facility to do this in person and is best arranged in advance.

I am due a checkup, will I be deregistered ?

No. If you do not come to the practice for several years, then we will consider deregistering. Nobody who is unable to attend due to the current situation will be deregistered.

 

We apologise for any inconvenience but hope that measures introduced by the UK government and health regulators will bring a more rapid return to normal with less serious health issues than we would otherwise see. We thank you in advance for your understanding.

 

What do I do if ..?

Go to Accident and Emergency if you have…

  • Facial swelling affecting your eyes or your breathing, or that means you cannot open your mouth more than 2 finger widths.
  • Trauma (something hit you, or you hit something) that caused loss of consciousness, double vision, or vomiting.

Call Wyndcott (daytime) or NHS 111 (evening/weekend) now if you have…

  • Face swelling extending to eye or neck
  • Bleeding after an extraction that does not stop after 20 minutes of applying pressure with a clean handkerchief
  • Bleeding after trauma (something hitting your tooth)
  • A broken tooth causing pain or a tooth knocked out
  • Toothache that stops you from eating or sleeping, or toothache with swelling or a fever, and you cannot manage this with painkillers

Call Wyndcott for advice if you have…

  • Loose or lost crown, bridges or veneers
  • Broken, rubbing or loose dentures
  • Bleeding gums
  • Broken, loose or lost fillings
  • Chipped teeth that do not hurt
  • Loose orthodontic wires

Invisalign Invisible Braces

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Dental Check By One

We support the Dental Check by One initiative which recommends that you register your baby and bring them to their first checkup before their first birthday. This helps get them off to the best start and gets them used to seeing the dentist regularly.

A team dedicated to your smile

Reach us

01322 662493

Wyndcott,
Birchwood Park Avenue,
Swanley
BR8 7AT

Enquiring about an appointment? Please click or tap here to read our COVID-19 information first