Coronavirus (COVID-19) information

How do I see my dentist now ?

Please respectfully note that we will be operating strictly by appointment only. We will not allow walk-ins due to social distancing measures. Naturally, we will be prioritising urgent appointments and have included extra precautions for those who are (or were) shielding or are more vulnerable to COVID-19.

You will need to contact the practice and go through our routine triage procedure. We can be reached by phone, email, or via our website.

We will continue to refer any urgent treatment we cannot deliver at present to the existing Urgent Care Centres

The safety of our patients and staff is our utmost priority and we thank you in advance for your co-operation.

NHS Urgent Care Services

Urgent care services will continue to operate, but will now provide urgent treatment only for patients with COVID-19. To access Urgent Care you must be referred by a dentist or NHS 111 - these are not walk-in clinics.

Wyndcott is now supporting the urgent care service by providing urgent care to patients who do not have COVID-19, are not self-isolating and are not awaiting test results. Again, you must be referred by your dentist to access this service.

Deposits

Any treatment that was delayed because of COVID-19 will still be carried out when it becomes safe to do so, and deposits will not be lost.

Any treatment that is cancelled and has been paid for has been recorded and payment can be left as credit. If you prefer to receive a refund we only have the facility to do this in person and is best arranged in advance.

I am due a checkup, will I be deregistered ?

No. If you do not come to the practice for several years, then we will consider deregistering. Nobody who is unable to attend due to the current situation will be deregistered.

We apologise for any inconvenience but hope that measures introduced by the UK government and health regulators will bring a more rapid return to normal with less serious health issues than we would otherwise see. We thank you in advance for your understanding.

What do I do if ..?

Go to Accident and Emergency if you have…

• Facial swelling affecting your eyes or your breathing, or that means you cannot open your mouth more than 2 finger widths.
• Trauma (something hit you, or you hit something) that caused loss of consciousness, double vision, or vomiting.

Call Wyndcott (daytime) or NHS 111 (evening/weekend) now if you have…

• Face swelling extending to eye or neck
• Bleeding after an extraction that does not stop after 20 minutes of applying pressure with a clean handkerchief
• Bleeding after trauma (something hitting your tooth)
• A broken tooth causing pain or a tooth knocked out
• Toothache that stops you from eating or sleeping, or toothache with swelling or a fever, and you cannot manage this with painkillers

Call Wyndcott for advice if you have…

• Loose or lost crown, bridges or veneers
• Broken, rubbing or loose dentures
• Bleeding gums
• Broken, loose or lost fillings
• Chipped teeth that do not hurt
• Loose orthodontic wires