Monday 23rd March 2020

The well-being of our patients and staff is our priority and that is why we are continually monitoring the guidelines and advice provided by the UK Government, The National Health Service and Public Health England. We thank you in advance for your understanding and co-operation.

If you have been advised to self-isolate or use social distancing, please note that we will respect your decision to delay or cancel appointments until advice changes.

In line with recent guidelines from the government, Wyndcott Dental will now:

Only see patients in urgent need who will be booked after being triaged over the phone. To book an emergency slot we ask that you phone us between 9am-10am Monday-Friday. ** Please phone to schedule an emergency slot. **

Cancel all treatments that are not regarded as urgent until further notice This means

• Routine examinations will be cancelled or rebooked later in the year
• No hygienist services will be provided

We will keep the number of staff on duty to a minimum (one nurse/receptionist and one dentist)

We are contacting all patients with appointments that need to be rebooked, so to avoid congestion while we are operating with fewer staff than usual, please be patient unless your appointment is in the next 24 hours and you have not been contacted yet.

Deposits

Any treatment that is delayed will still be carried out, and deposits will not be lost. Any treatment that is cancelled and has been paid for has been recorded and payment can be left as credit. If you prefer to receive a refund we only have the facility to do this in person and is best arranged in advance.

I'm due a checkup, will I be deregistered?

No. If you do not come to the practice for several years, then we will consider deregistering. Nobody who is unable to attend due to the current situation will be deregistered.

Do NOT come to the practice if:

• you think you might have coronavirus (you have a new continuous cough OR a high temperature)
• you've been in close contact with someone with coronavirus

If any of the above apply to you, stay at home

How long to stay at home

• if you have symptoms, stay at home for 7 days
• if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

Do not go to your GP, pharmacy or hospital.

Use the online NHS 111 service or call the NHS on 111 if you have serious symptoms

Get additional advice from NHS.uk

Please call us to cancel any appointments.