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Coronavirus (COVID-19) information

Thursday 1st October 2020

Phased reopening: 123

We are still in phase 3 of reopening, but continued shortages of PPE are affecting our services. We are currently offering:

  • Urgent or incomplete treatment
  • Extractions by referral with an oral surgeon
  • Implant treatment and consultations

We are not yet able to provide NHS check-ups.

We will gradually return to offering the full range of treatment as the appropriate measures become ready, but while COVID-19 continues to be a threat there will be changes to the way we operate in order to protect the well-being of our patients and staff.

The team at Wyndcott Dental is continuing to provide an emergency telephone triage service, so please do not hesitate to contact us between 9-5pm, Monday to Friday, for any queries or management of dental emergencies.

** Please do not come to the practice without an appointment. **

For more information about why we cannot provide all of our usual treatment, please visit the British Dental Association

How do I see my dentist now ?

Please respectfully note that we will be operating strictly by appointment only. We will not allow walk-ins due to social distancing measures. Naturally, we will be prioritising urgent appointments and have included extra precautions for those who are (or were) shielding or are more vulnerable to COVID-19.

You will need to contact the practice and go through our routine triage procedure. We can be reached by phone, email, or via our website.

We will continue to refer any urgent treatment we cannot deliver at present to the existing Urgent Care Centres

The safety of our patients and staff is our utmost priority and we thank you in advance for your co-operation.

NHS Urgent Care Services

Urgent care services will continue to operate, but will now provide urgent treatment only for patients with COVID-19. To access Urgent Care you must be referred by a dentist or NHS 111 - these are not walk-in clinics.

Wyndcott is now supporting the urgent care service by providing urgent care to patients who do not have COVID-19, are not self-isolating and are not awaiting test results. Again, you must be referred by your dentist to access this service.

Deposits

Any treatment that was delayed because of COVID-19 will still be carried out when it becomes safe to do so, and deposits will not be lost.

Any treatment that is cancelled and has been paid for has been recorded and payment can be left as credit. If you prefer to receive a refund we only have the facility to do this in person and is best arranged in advance.

I am due a checkup, will I be deregistered ?

No. If you do not come to the practice for several years, then we will consider deregistering. Nobody who is unable to attend due to the current situation will be deregistered.

 

We apologise for any inconvenience but hope that measures introduced by the UK government and health regulators will bring a more rapid return to normal with less serious health issues than we would otherwise see. We thank you in advance for your understanding.

 

What do I do if ..?

Go to Accident and Emergency if you have…

  • Facial swelling affecting your eyes or your breathing, or that means you cannot open your mouth more than 2 finger widths.
  • Trauma (something hit you, or you hit something) that caused loss of consciousness, double vision, or vomiting.

Call Wyndcott (daytime) or NHS 111 (evening/weekend) now if you have…

  • Face swelling extending to eye or neck
  • Bleeding after an extraction that does not stop after 20 minutes of applying pressure with a clean handkerchief
  • Bleeding after trauma (something hitting your tooth)
  • A broken tooth causing pain or a tooth knocked out
  • Toothache that stops you from eating or sleeping, or toothache with swelling or a fever, and you cannot manage this with painkillers

Call Wyndcott for advice if you have…

  • Loose or lost crown, bridges or veneers
  • Broken, rubbing or loose dentures
  • Bleeding gums
  • Broken, loose or lost fillings
  • Chipped teeth that do not hurt
  • Loose orthodontic wires

Invisalign Invisible Braces

Unlike traditional braces, Invisalign braces are completely transparent and virtually unnoticeable.

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Dental Check By One

We support the Dental Check by One initiative which recommends that you register your baby and bring them to their first checkup before their first birthday. This helps get them off to the best start and gets them used to seeing the dentist regularly.

Good morning
You have set up the surgery perfectly. I wasn't worried about coming in and the amount of protection and system in place worked really well. No complaints from me just praise. Thank you.
Mrs R - 18/06/2020
A team dedicated to your smile

Reach us

01322 662493

Wyndcott Dental Centre,
Birchwood Park Avenue,
Swanley
BR8 7AT

Enquiring about an appointment? Please click or tap here to read our COVID-19 information first